
I'm a Starbucks junkie. My need for a regular latte fix reminds me of the way my mom needed her Marlboros -- as a pick me up, a stress releaser, a way to channel nervous energy by giving hands something to hold, and a way to indulge. (And now, even though I've gone decaf, I continue to glory in Starbucks' warm, milky creations.) In the way that our patterns and addictive habits help us deal with life's vicissitudes, one might make the argument that, in small ways, Starbucks saves my life every day. So I was eager to read Michael Gill's account of how Starbucks saved his life! Alas, this memoir was so bad it was almost offensive. "How Starbucks Saved My Life" is really nothing but an empty, vapid telling of Gill's story. Gill, a 60-plus-year-old victim of downsizing, could have written a book about his late-in-life stint as barista, and the insights this dramatic change in employment brought him. Instead he wrote a paean to the corporate giant that is Starbucks. Gill's account of his new life in retail lacks verisimilitude. Certainly, dealing with the public can be rewarding, but there's no denying that large slices of the multitudes are cranky and difficult. Gill's experience on the retail front lines is nothing like my memories of working with the public, where my demanding customers occasionally left me in tears! In "How Starbucks Saved My Life" all the customers are understanding, helpful and supportive, Gill's boss is the ideal mentor and his coworkers, with one minor exception, are all openhearted, top performers, without personal agendas and attitudes. Message to Howard Schultz: is Gill's book one of your marketing ploys?

Til the next book,
Susan
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